Recent News

SmarterTools announces the release of SmarterTrack 3.5.3159. Highlights of the SmarterTrack 3.5.3159 release include:

- ADDED: "Format Stripper" tool to editor to clean the HTML of styles, font tags, and Microsoft Word tags. - ADDED: "Max Messages to Include in Replies" setting to include more than one previous ticket response in replies. - ADDED: Business Days to General Settings. - ADDED: "Max Raw Content Files" setting which defaults to 25,000 files. - ADDED: Images can now be...

SmarterTools announces the release of SmarterMail 5.5.3159. Highlights of the SmarterMail 5.5.3159 release include:

- ADDED: A log for SyncML connections, transactions, and errors. - ADDED: An option to generate bounce messages for messages blocked via outgoing SMTP blocking. - CHANGED: Contacts will now auto-create the Display As field from the First/Last Name, Company, or Email address. - CHANGED: The contacts page will now show the Company field. - FIXED: An exception will no...

SmarterTools announces the release of SmarterMail 5.5. Highlights of the SmarterMail 5.5 release include:

- ADDED: SmarterMail Enterprise Edition supports the SyncML protocol allowing any SyncML client to synchronize Contacts, Calendars, Tasks and Notes with devices such as BlackBerry™, Windows Mobile™, Outlook™, iPhone™, and Thunderbird™, etc. - ADDED: Settings have been created to allow Calendars, Contacts, Notes and Tasks to be created and edited in popup windows. - ADDED: When...

SmarterTools announces the release of SmarterTrack 3.5. Highlights of the SmarterTrack 3.5 release include:

- ADDED: WhosOn visitor detection and monitoring. - ADDED: Ability to invite site visitors to chat through WhosOn and new WhosOn events and actions. - ADDED: Coaching added that allows administrators to chat with agents during a live chat session. - ADDED: Mapping support for Live Chat using Google Maps™ and Microsoft Virtual Earth™. - ADDED: New Live Chat and Ticket...

SmarterTools announces the release of SmarterStats 4.x. Highlights of SmarterStats 4.x release include:

- ADDED: STInterfaceFramework for standardized skinning, enhanced navigation, AJAX callbacks, and in-page pop-ups. - ADDED: Reporting is now separated between real visitor data and spider / bot traffic. Existing sites must re-process statistics for data to be separated and for the 15 new reports to show data. - ADDED: New geographic reports items (including breakdown by city) have...

SmarterTools Inc. is proud to announce the beginning of the SmarterTrack 3.5 Public BETA. Some highlights of SmarterTrack 3.5 include:

- ADDED: WhosOn visitor detection and monitoring with categorization. - ADDED: Mapping support for Live Chat using Google Maps™ and Virtual Earth™. - ADDED: Ability to invite site visitors to chat. - ADDED: Clear Search button added to Advanced Search Pages. - ADDED: New reports added to support additional chat features. - ADDED: Push Web Page...

SmarterTools Inc. is proud to announce the beginning of the SmarterStats 4.x Public BETA. Some highlights of SmarterStats 4.x include:

- SmarterStats is now built on the STInterfaceFramework, standardizing it with other SmarterTools products with a fully skinnable Web interface. - New interface includes optimized AJAX implementation, extensive use of snapping panes and tab controls, right mouse click support, and keyboard shortcuts. - Advanced .NET 3.5 Framework provides improved...

SmarterTools announces the release of SmarterTrack 3.1.3089. Highlights of this minor release include:

- ADDED: Agents’ chat window displays a live preview of the customer’s message as it is being typed. - ADDED: Ability to mark certain custom fields to show up in agent interface or not. - ADDED: Support for running SmarterTrack in SWSoft's APS Environment. - ADDED: "Require visitors to pass CAPTCHA when registering" option added to Customer Portal settings. - ADDED: My Chats and My...

SmarterTools announces the release of SmarterTrack 3.1.3050. Highlights of this minor release include:

- ADDED: Canned replies can now be set as being for Tickets, Chats, or Both. - ADDED: New Event Action for KB Articles - Set Item Properties. - ADDED: New search option for Tickets that includes Active and Waiting tickets. - ADDED: New svcOrganization web service that allows querying of departments, groups, agents, and agent/group memberships. - ADDED: Tickets can now be pinned...

SmarterTools announces the release of SmarterMail 4.3.3048. Highlights of this minor release include:

- Changed: The included version of ClamAV has been upgraded to 0.93-1. - Fixed: Base64 attachments with extraneous equal signs will now decode properly. - Fixed: Renaming folders will no longer create a blank folder when a leading backslash is used. - Fixed: SMTP, POP and IMAP logs will now properly log when the service is stopped. - Fixed: The last update time of Clam virus...