Recent News

SmarterTools announces the release of SmarterMail 5.5.3217. Highlights of the SmarterMail 5.5.3217 release include:

- ADDED: An option to enable DNS caching has been added. - CHANGED: DNS caching has been disabled by default. - FIXED: Contacts will no longer cause an error when sorting by Company. - FIXED: Email addresses will now appear correctly in Mozilla Thunderbird when synchronizing via SyncML. - FIXED: Inline images will now appear correctly when reading a message from a shared...

SmarterTools announces the release of SmarterTrack 3.6.3217. Highlights of the SmarterTrack 3.6.3217 release include:

- ADDED: New Web service in svcTickets.asmx for creating an outbound Ticket. - ADDED: Web services now support configured external login providers. - CHANGED: View Logs page changed to sort by filename descending by default. - FIXED: Blower compression component no longer adds superfluous errors to the error log.

A complete listing of the new features and...

SmarterTools announces the release of SmarterStats 3.3.3217. This release addresses a security issue and, as a result, users are highly encouraged to install this update. Highlights of the SmarterStats 3.3.3217 release include:

- SECURITY: Fixed the vulnerability that allowed users to access site admin pages.

A complete listing of the new features and improvements is available on the SmarterStats Release Notes page.

To access this latest version, visit the SmarterStats Download...

SmarterTools announces the release of SmarterStats 4.0.3217. This release addresses a security issue and, as a result, users are highly encouraged to install this update. Additional features are also included with this security update. Highlights of the SmarterStats 4.0.3217 release include:

- ADDED: The Google Chrome browser now shows as a known browser in reports. - ADDED: Updated the installer so future upgrades will remember the previous installation path. - CHANGED: Scheduled email...

SmarterTools announces the release of SmarterTrack 3.6.3216. Highlights of the SmarterTrack 3.6.3216 release include:

- ADDED: Ability to add/view comments for chats that are in the queue without first taking ownership. - ADDED: Status tree icons added to the queue in left tree view. - CHANGED: Changed references of "Customer Portal" to "Portal" throughout application. - CHANGED: Log files have been renamed to increment daily and to follow the same naming conventions. - EFFICIENCY:...

SmarterTools announces the release of SmarterTicket 2.7.3202. This release addresses a security issue and, as a result, users are highly encouraged to install this update. Highlights of the SmarterTicket 2.7.3202 release include:

- SECURITY: Fixed the vulnerability to allow limited directory traversal

A complete listing of the new features and improvements is available in the SmarterTicket Release Notes page.

To access this latest version, visit the SmarterTicket Download...

SmarterTools announces the release of SmarterMail 5.5.3216. Highlights of the SmarterMail 5.5.3216 release include:

- ADDED: SyncML support has been added for synchronizing calendars in the Mozilla Thunderbird Funambol client when using Lightning. - EFFICIENCY: Increased the performance of reading mailbox.cfg file. This change will make loading large mailboxes significantly faster. - EFFICIENCY: Resizing the browser is now significantly faster in Internet Explorer. - EFFICIENCY:...

SmarterTools announces the initial release of its newest product, SmarterNotify. Highlights of the SmarterNotify 1.0.3215 release include:

- Monitor unlimited Events associated to installations of SmarterTrack 3.6 or later. - Monitor unlimited Events for individual agents using SmarterTrack 3.6 or later. - Monitor unlimited Events associated to installations of SmarterMail 6.0 or later. - Monitor unlimited Events for individual domain administrators using SmarterMail 6.0 or later. -...

SmarterTools announces the release of SmarterTrack 3.5.3167. Highlights of the SmarterTrack 3.5.3167 release include:

- ADDED: Abandoned Chats Report added to Audit Reports. - ADDED: Toolbar button added to editor that allows hyperlinks to be unlinked. - ADDED: Web service function in svcTickets.asmx called "AddTicketNoteHtml" added that does not Html-Encode the input text, allowing for custom HTML blocks to be embedded in tickets. - FIXED: "Group By" no longer appeas as a subheading...

SmarterTools announces the release of SmarterStats 4.0.3159. Highlights of the SmarterStats 4.0.3159 release include:

- Changed: Downloading logs through the web interface now downloads the entire log file instead of just the selected date range. - Efficiency: HTML is now compressed before being sent to the browser. - Efficiency: Improved import efficiency. For some sites importing will be many times faster. - Fixed: Resolved most common cause of a thread aborted exception when...