Recent News

As part of our commitment to provide exceptional service to our customers, SmarterTools will be conducting scheduled maintenance after regular business hours on the following dates:

May 28

- Purpose: SmarterTools will be making improvements to network infrastructure. - Duration: 9 p.m. to midnight Arizona time (GMT-7). - Affected Access: There may be intermittent downtime that will affect the SmarterTools Web site, Web services, account management, and Portal.

May 30

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The SmarterTools offices will be closed May 25 in observance of Memorial Day. Any sales or support Tickets submitted over the holiday weekend will be responded to during normal business hours on May 26.

Thank you for using SmarterTools products!

As part of our commitment to provide exceptional service to our customers, SmarterTools will be conducting scheduled maintenance May 23, 2009.

- Purpose: SmarterTools will be making improvements to network infrastructure. - Duration: 9 p.m. to midnight Arizona time (GMT-7). - Affected Access: There may be intermittent downtime that will affect the SmarterTools Web site, Web services, account management, and the Portal.

We appreciate your patience and apologize for any inconvenience...

As part of our commitment to provide exceptional service to our customers, SmarterTools has updated the Account Management section of the SmarterTools Portal. These improvements reflect the look and the feel of the SmarterTools Portal, making it easier to navigate and change account details while giving customers access to additional account information in preparation for the release of upcoming products and hosted services.

Use the improved Account Management area to:

- View and pay...

SmarterTools is proud to announce the release of SmarterTrack 4.x. New features of the customer service software include:

- Installed software or service - Enhanced Ticket management - Brand support - Expanded Live Chat - Integrated survey system - Agent Instant messaging - Get Assistance and agent chat rooms - Multi-language support for more than 60 different languages and dialects - Real-time translation of Live Chats - Expanded WhosOn visitor tracking - Performance...

SmarterTools announces the release of SmarterTrack 3.6.3411. Highlights of the SmarterTrack 3.6.3411 release include:

- CHANGED: Tickets that are replied to using the send and transfer method now include any transfer notes above the response - FIXED: WhosOn chat invitations now work with all foreign characters - FIXED: The queries that reindex the search tokens in the system no longer run slowly - FIXED: The Live Chat queue page now displays information about active Live Chats in the...

SmarterTools announces the release of SmarterMail 5.5.3362. This release addresses a potential issue with the Blackberry Internet service and includes the following improvements:

- FIXED: Add To Outlook connections will no longer be lost under heavy usage - FIXED: Adjustments to IMAP timing to accommodate BIS connections

To access this latest version, visit the SmarterMail Download page.

If you have any questions about the SmarterMail 5.5.3362 release, contact us at...

SmarterTools announces the release of SmarterTrack 3.6.3355. Highlights of the SmarterTrack 3.6.3355 release include:

- ADDED: All preview panes now show a default message when nothing has been selected. - CHANGED: The Live Chat window in the management interface will now automatically close when it is transferred to another agent. - CHANGED: The transfer window is now larger to accommodate a larger text area. - EFFICIENCY: All Live Chat advanced searches now operate approximately 10...

SmarterTools announces the release of SmarterMail 5.5.3348. Highlights of the SmarterMail 5.5.3348 release include:

- ADDED: Added a new Web service to svcDomainAdmin.asmx, GetDomainCounts, which will return the number of users, aliases, and mailing lists for a domain. - ADDED: Added a new Web service to svcUserAdmin.asmx, GetUserQuotas, which will return a list of users and their current/max disk space usage. - FIXED: Corrected a delivery exception that could occur during routing to a...

SmarterTools announces the release of SmarterStats 4.0.3322. The SmarterStats 4.0.3322 release includes the following improvement:

- FIXED: Corrected an error that prevented users from viewing geographic reports

To access this latest version, visit the SmarterStats Download page.

If you have any questions about the SmarterStats 4.0.3322 release, contact us at: sales@smartertools.com

Thank you for using SmarterTools products!