SmarterTools announces the release of SmarterTrack 4.5.3586. Highlights of the SmarterTrack 4.5.3586 release include:- ADDED: A global AFK toggle available from anywhere in the management interface - ADDED: A new agent status popup that opens automatically on login - ADDED: A new general setting for disabling and enabling agent chat rooms - ADDED: A new general setting for disabling and enabling the agent instant messenger - ADDED: A new Live Chat hand-off setting for agent...
SmarterTools is proud to announce the BETA release of SmarterTrack 4.5. New features planned for SmarterTrack 4.5 include an agent status window that opens upon login, improved KB search, and dozens of enhancements that improve usability and efficiency.The SmarterTrack 4.5 BETA will require a trial license key to operate. Additional information is available in the SmarterTrack 4.5 BETA forum, where you will find instructions for participating in the BETA, release notes, and download...
SmarterTools is proud to announce the BETA release of SmarterMail 6.5. New features planned for SmarterMail 6.5 include antispam enhancements, Exchange ActiveSync support for Nokia phones, mailing list improvements, and integration for the Commtouch Zero-hour Antivirus add-on.The SmarterMail 6.5 BETA will require a trial license key to operate. Additional information is available in the SmarterMail 6.5 BETA forum, where you will find instructions for participating in the BETA, release...
SmarterTools announces the release of SmarterMail 6.1.3518. Highlights of the SmarterMail 6.1.3518 release include:- ADDED: Support for importing contacts and calendars from Gmail via the Mailbox Migration wizard. - ADDED: Support for local.cf has been added to the SpamAssassin based pattern matching engine. - CHANGED: All spam check items are now included in the delivery log entry. - CHANGED: Default remoting protocol is now set to TPC to increase compatibility. - CHANGED: The...
SmarterTools announces the release of SmarterTrack 4.0.3504. Highlights of the SmarterTrack 4.0.3504 release include:- ADDED: The ability to disable emailing a list of Tickets to a specific address from the portal - ADDED: The ability to pass a user's brand ID and name to the login external provider when authenticating via the portal - FIXED: Advanced searches for Tickets and Live Chats now function as expected - FIXED: KB article links in auto responders now use the appropriate...
As part of our commitment to provide exceptional service to our customers, SmarterTools will be conducting scheduled maintenance after regular business hours on the following date:July 18- Purpose: SmarterTools will be making improvements to network infrastructure. - Duration: 11 a.m. to 2 p.m. Arizona time (GMT-7). - Affected Access: The SmarterTools Web site, Web services, account management, and the SmarterTools Portal will be unavailable at this time.We appreciate your...
SmarterTools announces the release of SmarterTrack 4.0.3483. Highlights of the SmarterTrack 4.0.3483 release include:- ADDED: A new Web service method for GetTicketURL in Services/svcTickets.asmx - ADDED: A general setting for customizing which file extensions are acceptable in the document manager - ADDED: Updated browser detection routines for new platforms in WhosOn and Live Chats - ADDED: A WhosOn setting for customizing the callback interval for website and portal visitors -...
SmarterTools announces the release of SmarterStats 4.0.3476. Highlights of the SmarterStats 4.0.3476 release include:- ADDED: AddSite2, AddSiteWithFTP2 and UpdateSite2 Web service functions take the new TimeZoneIndex field introduced in a minor update to version 3. These replace the AddSite, AddSiteWithFTP and UpdateSite Web service functions that take the old TimeZoneID field. - CHANGED: Columns in query string-related data mining reports were renamed from "Visits" to "Page Views." -...
SmarterTools is proud to announce the BETA release for SmarterMail 6.x. New features planned for SmarterMail 6.x include antispam enhancements, mailing lists, archiving, an add-on licensing system for Microsoft Exchange ActiveSync and Commtouch Anti-Spam, and more. For a full list of planned features, visit the SmarterMail 6.x sneak preview page.Unlike previous BETAs, the SmarterMail 6.x BETA will require a trial license key to operate. BETA license keys are set to expire on a fixed...
SmarterTools announces the release of SmarterTrack 4.0.3435. Highlights of the SmarterTrack 4.0.3435 release include:- ADDED: A Reply All button for Tickets - ADDED: The ability for WhosOn to report to multiple servers for the same Web site - CHANGED: The Auto-Logout field for agent group settings is now configurable by minutes - CHANGED: The customer's avatar and name no longer display as related items in the Communication tab of a Ticket - EFFICIENCY: Active, waiting, and closed...
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