Recent News

SmarterTools announces the release of SmarterTrack 5.0.3810. Highlights of the SmarterTrack 5.0.3810 release include:

- ADDED: A new Web service to svcOrganization.asmx for GetGroupsForUser. - ADDED: Group members can now use the Take Ticket functionality to transfer a ticket to themselves when accessing SmarterTrack via the mobile interface. - CHANGED: To improve usability, the New Ticket Requires option on the Ticket Settings page has been split into two new options: New Ticket from...

SmarterTools is proud to announce the release of SmarterTrack 5.x. New features of the help desk software include:

- A task management system - A follow-up system - Call logging - A mobile-optimized application for on-the-go access to tickets - A file manager for tickets and live chats - The ability to to send files to agents during live chats - New external providers and improved Web services - And more...

For more information, see the SmarterTrack Features page. A complete...

SmarterTools announces the release of SmarterTrack 4.9.3799. Highlights of the SmarterTrack 4.9.3799 release include:

- FIXED: Required custom fields on the live chat submission page now validate as expected. - FIXED: SmarterTrack no longer records an invalid padding error. - FIXED: The language menu on the portal is now set to correspond with the browser's language as expected. - FIXED: The Resolutions tab now functions as expected for tickets with less than 256 characters. - FIXED:...

SmarterTools is proud to announce the BETA release of SmarterTrack 5.x. New features planned for SmarterTrack 5.x include call logging, a task management system, the ability to flag tickets for follow-up, the ability to send attachments to agents via Live Chat, the ability to utilize SmarterTrack from mobile devices, new Web services, several Knowledge Base enhancements, and more.

The SmarterTrack 5.x BETA will require a trial license key to operate. Additional information is available in...

SmarterTools announces the release of SmarterStats 5.2.3771. Highlights of the SmarterStats 5.2.3771 release include:

- FIXED: Auto-deletion of Web log files now works as expected. - FIXED: Filter sets are now sorted alphabetically in all filter set drop-down lists. - FIXED: FTP sites now process correctly when the FTP server settings include pipes in either the username or password. - FIXED: If passive mode is not supported, SmarterStats now automatically downloads logs from a FTP...

SmarterTools announces the release of SmarterTrack 4.9.3744. Highlights of the SmarterTrack 4.9.3744 release include:

- CHANGED: The text box for editing or creating a plain text auto-responder is now bigger to improve usability. - FIXED: Agents can now change their ticket and Live Chat status for a group simultaneously. - FIXED: Auto-responders for tickets submitted via the default brand now display a link to view the ticket online. - FIXED: Auto-responders for tickets submitted via...

SmarterTools announces the release of SmarterMail 6.8.3750. Highlights of the SmarterMail 6.8.3750 release include:

- ADDED: Mailing list names can now be changed. - ADDED: The mailing lists grid is now sortable. - ADDED: To to improve usability, the mailing list's address now displays in the title bar of the webpage when editing an existing mailing list. - FIXED: A domain's listserv command address now properly passes user verification when using Web service verification for smart...

SmarterTools announces the release of SmarterTrack 4.8.3705 . Highlights of the SmarterTrack 4.8.3705 release include:

- FIXED: Agents and administrators can now perform advanced searches for canned replies by pressing the Enter key from any field on the search page. - FIXED: Agents and administrators can now perform advanced searches for Knowledge Base articles by pressing the Enter key from any field on the search page. - FIXED: Agents and administrators can now perform advanced...

SmarterTools announces the release of SmarterTrack 4.8.3701. Highlights of the SmarterTrack 4.8.3701 release include:

- CHANGED: Results in a Ticket's Resolutions tab are now truncated to the first 256 characters per item. - CHANGED: The correct icon now displays in the tree view when viewing survey results by agents. - FIXED: Canned replies now insert into Tickets and Live Chats as expected in the Firefox and Internet Explorer browsers. - FIXED: Closing a pop-up window in the Safari...

SmarterTools announces the release of SmarterMail 6.7.3701. Highlights of the SmarterMail 6.7.3701 release include:

- FIXED: Abuse detection report items are now properly recorded, allowing administrators to determine the number of DOS, harvesting, and internal spam violations on the server. - FIXED: The Send Email event action now functions as expected. - FIXED: All-day events in timezones ahead of GMT now synchronize properly using STS Sync. - FIXED: Date header information is now...