Hello,
We're running SmarterMail Build 9756 and noticed an issue, whitelisted senders are still going to spam folder.
SMTP Log for the particular email:
[2026.09.21] 18:22:37.024 [37428634] Delivery started for sender@gmail.com at 18:22:37
[2026.09.21] 18:22:40.031 [37428634] Added to SpamCheckQueue (1 queued; 2/30 processing)
[2026.09.21] 18:22:40.031 [37428634] [SpamCheckQueue] Begin Processing.
[2026.09.21] 18:22:40.038 [37428634] Blocked Sender Checks started.
[2026.09.21] 18:22:40.055 [37428634] Blocked Sender Checks completed.
[2026.09.21] 18:22:40.055 [37428634] [Cyren Client] Start Scanning Message. Enabled Services: All, MailFrom: sender@gmail.com, SenderIP: 74.125.227.147, MessagePath: C:/SmarterMail/Spool/SubSpool3/37428634.eml
[2026.09.21] 18:22:41.053 [37428634] [Cyren Client] Done Scanning Message. MessagePath: C:/SmarterMail/Spool/SubSpool3/37428634.eml Results AV: Unknown, AS: Unknown, RefID: str=0001.0A2D031A.6AB167E1.0021,ss=1,re=0.000,recu=0.000,reip=0.000,cl=1,cld=1,fgs=0
[2026.09.21] 18:22:41.054 [37428634] Spam Checks started.
[2026.09.21] 18:22:41.071 [37428634] Message exceeds maximum scanning size, skipping content based checks.
[2026.09.21] 18:22:41.071 [CyrenIP Client] Cyren Daemon already started. (2)18:22:41.297 [37428634] [CyrenIP Client] Done Scanning IP Address. IP Address: 74.125.227.147 Reputation: Low, Score: 70, IPClass: T3
[2026.09.21] 18:22:41.383 [37428634] Finished running spam checks. Time (non-rbls): 311ms, Time (URIBL/RBLS): 0ms
[2026.09.21] 18:22:41.384 [37428634] Spam Check results: [REVERSE DNS LOOKUP: 0,Passed], [_SPF: 0,Pass], [SPAMHAUS: 0], [BACKSCATTER: 0], [UCEPROTECT LEVEL 2: 0], [TRUNCATE: 0], [HOSTKARMA: 5], [SURRIEL: 0], [SEM - BLACK: 0], [UCEPROTECT LEVEL 1: 0], [BARRACUDA: 0], [SPAMCOP: 0], [_DMARC: 0,passed], [NULL SENDER: 0,passed], [_CYREN: 0,Unknown], [_CYRENIP: 0,LOW], [_DKIM: 0,Pass], [_ARC: pass]
[2026.09.21] 18:22:41.384 [37428634] Spam Checks completed.
[2026.09.21] 18:22:41.389 [37428634] Removed from SpamCheckQueue (0 queued or processing)
[2026.09.21] 18:22:43.066 [37428634] Added to LocalDeliveryQueue (1 queued; 2/50 processing)
[2026.09.21] 18:22:43.066 [37428634] [LocalDeliveryQueue] Begin Processing.
[2026.09.21] 18:22:43.103 [37428634] Starting local delivery to info@redacted.net
[2026.09.21] 18:22:43.126 [37428634] Skipping spam filtering: Trusted Sender (user level)
[2026.09.21] 18:22:43.197 [37428634] Message saved to MailProcessing directory for info@redacted.net. File name: 37428634-50002-NOID.tmpmsg
[2026.09.21] 18:22:43.197 [37428634] Process delivery status notification step from local recipient success. Recipient: [info@redacted.net], Notify: [], Delivered: [True], Forwarded: [False], Deleted: False
[2026.09.21] 18:22:43.198 [37428634] Delivery for sender@gmail.com to info@redacted.net has completed (Delivered) Filter: None
[2026.09.21] 18:22:43.198 [37428634] End delivery to info@redacted.net (MessageID: <CA+Eoc78OUsVfkNY_67dM2d0d1XLodAm7H-sS1QEvLe4vEVnF3g@mail.gmail.com>)
[2026.09.21] 18:22:43.198 [37428634] Removed from LocalDeliveryQueue (0 queued or processing)
[2026.09.21] 18:22:46.076 [37428634] Removing Spool message: Killed: False, Failed: False, Finished: True
[2026.09.21] 18:22:46.076 [37428634] Delivery finished for sender@gmail.com at 18:22:46 [id:37428634]
This issue happened not too long after we enabled spamfoo, could it be related?