AI MarketPlace Activated - Getting Error 'AI_ERROR_NONDESC'
Problem reported by Ravi Ram - 3/11/2026 at 2:37 PM
Submitted
After going through all the steps to add AI via the Marketplace > ChatGPT with API Key all users are getting an error.

Steps
1. Create a new email message or reply
2. Add a message
3. Click the AI button
4 Fill out the simple form with some info 
5. Click Generate 
6. Error has occurred, Contact administrator toast appears.
7. View network traffic > interface/api/v1/ai/GetAiResponseAsync > reponse is only "AI_ERROR_NONDESC"


Can anyone help me work around this error? 
Derek Curtis Replied
Employee Post
Ravi, I'll have someone start a ticket with you. We may want to see the error itself. 
Derek Curtis CCO SmarterTools Inc. www.smartertools.com

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