Failed to load domain after creating e-mail account

Problem reported by Pablo Garcia - 1/16/2019 at 2:00 AM

Resolved

Hello,

When I try to create e-mail accounts which contain the string "aux." (for example aux.whatever@example.com), I receive a "failed to create" error.

Then the domain where I create these accounts stop working and I receive the message "Failed to load" related to this domain.

This event happens if I create the e-mail account through web portal or web services (API). I have installed the last version "SmarterMail Enterprise Version - 100.0.6948".

Is "aux." a reserved string?

Thanks in advance.

4 Replies

Reply to Thread

Jade D Replied

1/16/2019 at 4:51 AM

.aux appears to be on a reserved list for Windows

http://kizu514.com/blog/forbidden-file-names-on-windows-10/

Jade

https://absolutehosting.co.za

Pablo Garcia Replied

1/16/2019 at 5:10 AM

Thank you Jade. This seems to be the reason :(

Is there any workaround from Smartertools?

Employee Replied

1/16/2019 at 7:36 AM

Employee Post

Nice catch, Jade D.

If your domain is in a broken state I'd remove the account from your C:\SmarterMail\Domains\<The Domain>\accounts.json file. Make sure SmarterMail isn't running while you do this.

I'll put in a task to add "aux." (and others) to our validator for email addresses. This will prevent SmarterMail from even trying to create that user.

Jade D Replied

1/16/2019 at 7:53 AM

Marked As Resolution

Pleasure guys

Try adding the aux user as an alias as this should allow a work around as no folder is being created on the server.

Jade

https://absolutehosting.co.za

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